DIGITAL BANKING

DIGITAL BANKING

What makes digital banking feel dependable?

What makes digital banking feel dependable?

Balances, pending states, transfer timing, limits and confirmation patterns determine whether banking interfaces feel reliable.

Balances, pending states, transfer timing, limits and confirmation patterns determine whether banking interfaces feel reliable.

Money Design

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WHAT THIS TOPIC COVERS

WHAT THIS TOPIC COVERS

MONEY DESIGN

Balances & pending money

Balances & pending money

A recurring Money Design lens for this topic.

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MONEY DESIGN

Transfers & timing

Transfers & timing

A recurring Money Design lens for this topic.

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MONEY DESIGN

Proof and confirmation

Proof and confirmation

A recurring Money Design lens for this topic.

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CORE QUESTIONS

CORE QUESTIONS

01

What should users understand before they act?

What should users understand before they act?

02

Where does trust or confidence break down?

Where does trust or confidence break down?

03

What belongs in the interface versus supporting education?

What belongs in the interface versus supporting education?